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 Norstar MICS Phone System
 The Modular Integrated Communications System
For dynamic, larger or multi-site businesses that need sophisticated capabilities, Nortel Norstar Modular Integrated Communications System, our premier Norstar platform, grows to support up to 280 ports in various configurations. Software and system expansion modules enable you to grow as your business needs change, both in capacity and features. For example, you could start with basic voice messaging, then add desktop messaging, add enhanced call center services or take advantage of networking to deploy telephony applications in one place yet extend capabilities to many locations.
The Norstar Modular Integrated Communications System (ICS) is a key system designed for growing small-to-medium businesses and is expandable up to 248 ports. Advanced integrated applications include voice messaging, unified messaging, digital networking, enhanced call centers and speech recognition. The Modular ICS can grow with your business through the addition of trunk and station modules as you need them.
Key Features:
- High bandwidth to the desktop enables you to use applications like ISDN and CTI without changing your existing wiring.
- Modular, scalable design lets you choose the system that fits your needs today, while planning for the future.
- Digital technology creates a platform for current and future PC-based applications.
- Wide range of call processing and call handling features designed to drive productivity and profitability into your business.
- Reliability with one of the highest mean time between failures in the industry over 100 years.
Norstar MICS FAQs
Question/Concern: We've looked at several systems, all with plenty of features. If the features are too complicated, our people won't use them.
Answer: All Norstar telephone sets have an LCD display that prompts the user through the use of the features, reducing and even eliminating the need for training.
Question/Concern: I'm impressed with Norstar's growth, but I don't see my business growing in size. Is the Norstar really the system for me?
Answer: Norstar's modular design provides the option for the system to cost-effectively grow as the business grows, but you will not incur unnecessary costs for capabilities you will not be using.
Question/Concern: Do I need a PC to make the system work?
Answer: No. Although Norstar offers value-added applications using the PC, they are enhancements to the system, not a requirement.
Question/Concern: Can other equipment, such as fax machines and credit card verification devices, be connected to Norstar?
Answer: The Norstar ICS has a standard built-in analog port for the connection of such devices. There are also analog modules that can be connected to the system depending on the number of analog devices required.
Question/Concern: Will I have to "redo" my system's programming as new features evolve?
Answer: The Norstar system is designed to accommodate updates and protect you from its becoming obsolete. Updating to new software features is as simple as changing a VCR tape.
Question/Concern: Norstar looks like the system to meet my needs today, but what if I want to move to a Voice over IP solution in the future?
Answer: With Norstar, a large part of your initial investment is protected because your Norstar telephone sets and the Norstar fiber trunk and station modules can be easily migrated to the Business Communications Manager.
Question/Concern: When programming changes are made and telephone sets are moved, does the Norstar system remain in service?
Answer: Yes. The only system components that are possibly affected are the features being programmed and the sets being moved. The system remains completely intact.
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