Avaya Global Services

Avaya Global Services works with partners to deliver technical and business communications consulting and integration, customer support, and operations solutions that meet and exceed customer demands.

Challenge

Enterprises need to maximize technology investments while effectively operating in a complex, integrated, multivendor communication environment. They need a partner who is aligned with their business objectives and who has the flexibility to bring focused expertise that is broad, deep, and backed by the manufacturer.

Solution

Avaya Global Services maintains a strong portfolio of services to support partners in providing superior capabilities and custom-tailored solutions that meet all customer needs, whether retail, wholesale, or co-delivery.

Benefit

Avaya has more than 7,000 experts with over 6,000 industry certifications, deep vertical expertise, and best practice experiences who deliver more than 2,000 projects per month in 93 countries. Avaya Global Services lets your business:
  • Reduce total cost of ownership and costly downtime.
  • Reduce project risks.
  • Accelerate business.
  • Focus on key strategic projects.
  • Access Avaya experts and tools.
  • Maintain peak performance and uptime.
  • Enable full realization of a solution’s benefits.

Products

  • Avaya Professional Services drives business results with communications technology. It provides planning, design, implementation, integration, and optimization capabilities for multivendor environments to reduce total cost of ownership (TCO), mitigate risk, and accelerate business.
  • Avaya Global Support Services provides strategic support for optimal performance. It places customers in the driver’s seat, giving partners and customers the tools and resources they need for their desired services approach.
  • Avaya Operations Services enables partners to take total accountability for customer communications solutions and build strategic relationships with their customers. It provides fully ITIL®-compliant, multivendor-managed services with access to powerful Web-based, real-time reporting.
  • Emerging Products and Technology collaborates with customers and partners to identify creative solutions that improve the way organizations conduct business. It brings Avaya labs and software development teams to customer engagement, providing the market with competitively differentiated, advanced, personalized solutions driven by customer need.

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QUICK FACTS

  • #1 Unified Communications and Contact Center revenue share
  • Avaya has been recognized by J.D. Power and Associates Certified Technology Service and Support Program for providing “An Outstanding Customer Experience” within North America for two years in a row.*
  • Avaya has received “Excellence in Service Operations” certification for 2 years in a row, five STAR awards, and induction in the Hall of Fame from Technology Services Industry Association (TSIA)
  • 7,000 experts globally
  • 6,000 industry certifications, including Microsoft, Cisco, Linux, PMP, AV, NT, Juniper Networks, and Oracle

* Required Disclaimer: J.D. Power and Associates 2010 Certified Technology Service & Support ProgramSM, developed in conjunction with Technology Services Industry Association (TSIA). For more information, visit www.jdpower.com or www.tsia.com

ABOUT AVAYA

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.